Enterprise 2.0
Posted on November 20, 2007. Filed under: Enterprise 2.0, Web 2.0, social media |
According to the book “We Are Smarter Than Me” on average telephone support cost $25 to $50 per call. Email support costs $4 to $14 per call. Why not use the collective power of online communities to make customer service more effective? Netflix did just that with its recommender program. Amazon reviews helps people make [...]
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Posted on August 14, 2007. Filed under: Enterprise 2.0, Social Networking, social media |
TechCrunch is my favorite blog! It’s like I have my own research department. My previous post featured a fantastic comparison chart about immersive worlds and today they published a comprehensive review of white label social networking solutions – comparison chart and the post “34 More Ways to Build Your Own Social Network“. Its amazing how many [...]
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Posted on April 26, 2007. Filed under: Enterprise 2.0, Web 2.0, identity 2.0 |
I can’t estimate how many times I have registered with a new site (daily), enter credit card information, sign-up and/or log-in. There’s so many disparate sources that I need to communicate my identity to which brings up two important issues: Web single sign-on and data security.
Wouldn’t it be great if there was an authentication [...]
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